Employee Management Quiz

How should employee complaints be handled?

• Discussed with other employees

• Ignored as they are not as important as customer complaints

• Taken just as seriously as customer complaints

• Reported directly to the CEO

What is the purpose of assessing employee performance?

• To develop better workers and a more efficient company

• To reduce the number of employees

• To increase employee workload

• To discourage employees from working hard

What is the purpose of preventive discipline?

• To ignore employee behavior

• To manage employees in a way that prevents behavior that might require directly disciplining an employee

• To directly discipline an employee

• To encourage employees to misbehave

What is the next step after preventive discipline?

• Employee suspension

• Employee termination

• Employee promotion

• Corrective discipline

What is the purpose of an exit interview?

• To obtain valuable feedback from the departing employee

• To evaluate employee performance

• To promote the company's products

• To conduct employee training