IP Comm Chapter 5

The ability to understand and manage one's own emotions and be sensitive to others' feelings.

Rethinking the meaning of emotionally charged events in ways that alter their emotional impact

Situations in which managing and even suppressing emotions is both appropriate and necessary

The process by which emotions are transferred from one person to another

Contribute to effective functioning

Detract from effective function

Dwelling persistently on negative thoughts that intensify negative feelings

Interpretations that people make on an event

The belief that a worthwhile communicator should be able to handle every situation with complete confidence and skill

The idea that its not just desirable but vital to get the approval of virtually every person