Front Office Test (Hosp & Tour)

What is a function room?

• room where guests sleep

• room where guests can go eat

• room where customers rent for an acitivity

• room where your luggage is kept

What does the acronym PMS mean?

• property management system

• product management system

• Public Message Service

• Portfolio Management System

What does the PMS system do?

• keeps all the information for departments in one system

• answers the phone in hotel rooms

• predicts the weather

• provides maintenance for vehicles

The manager of the front office is usually called:

• front office manager

• sales agent

• bell captain

• night auditor

The reservation record includes:

• guest's name. address, phone #, date of reservation, type of room assigned

• car make & model, room service, license tag, luggage detail

• credit card info., number of guests staying in room, how many pieces of luggage you have

• arrival date, departure date, special food request, tours you plan to take

Room inventory lets the reservation agent know how many and which rooms are available at all times.

• True

• False

The uniform services department includes the following:

• door attendants, bell attendants, parking & transportation staff, and concierges

• reservations and sales agents, door attendants, operators

• bell attendants, sales agents, concierges, and night auditors

• night auditor, front desk agents, sales agent, operators

A door attendant and bell attendant perform the same tasks.

• True

• False

Telecommunications consists of:

• phone system, computer software to run it, communications services

• phone, tour details, transportation, choice of room, dining room

• sports, amusements, transportation, babysitting, and phone service

• lobby, hotel lounge, dining hall, phone service

What does PBX stand for?

• private branch exchange

• phone branch essentials

• product branch exchange

• phone business emergency