ILM 3 Communication

What is verbal communication?

• The use of written words to convey a message

• The use of spoken words to convey a message.

• The use of sign language to convey a message

• The use of body language to convey a message

Give an example of nonverbal communication.

• Verbal communication

• Written communication

• Facial expressions

• Body language

What are the different forms of written communication?

• Paintings, sculptures, and drawings

• Text messages, phone calls, and social media posts

• Emails, letters, memos, reports, and proposals

• Recipes, shopping lists, and to-do lists

Explain the concept of effective listening.

• Effective listening involves ignoring the speaker and thinking about something else

• Effective listening is only about hearing the words, not understanding the meaning behind them

• Effective listening means interrupting the speaker and sharing your own thoughts

• Effective listening involves fully concentrating, understanding, responding, and remembering what is being said.

Why is feedback important in communication?

• It is better to communicate without feedback

• Feedback is not important in communication

• Feedback only leads to confusion

• To ensure the message has been understood and to allow for improvement in future communication.

What are some common barriers to communication?

• Psychological barriers

• Geographical barriers

• Some common barriers to communication include language barriers, physical barriers, emotional barriers, cultural barriers, and perceptual barriers.

• Technological barriers

How can body language affect nonverbal communication?

• Body language can convey emotions, attitudes, and intentions without using words.

• Body language only affects verbal communication

• Nonverbal communication is not affected by body language

• Body language has no impact on nonverbal communication

What are the key elements of active listening?

• Daydreaming, arguing, judging, criticizing

• Talking, interrupting, ignoring, forgetting

• Distracting, multitasking, disagreeing, dismissing

• Concentrating, understanding, responding, and remembering

How can cultural differences impact communication?

• Cultural differences only impact communication in business settings

• Cultural differences have no impact on communication

• Cultural differences only impact written communication

• Cultural differences can impact communication by affecting language, nonverbal cues, and communication styles.

Explain the importance of open-ended questions in communication.

• Open-ended questions lead to superficial and brief responses

• Open-ended questions encourage deeper conversation and allow for more detailed and thoughtful responses.

• Closed-ended questions are more effective in communication

• Open-ended questions limit the flow of conversation