PST WK 2

Which payment method is eligible for the AutoPay discount?

• Credit Card

• Bank Account

• Debit Card

• T-Mobile Money

AutoPay funds will be withdrawn approximately how many days?

• On the billing due date.

• 1 day before the billing due date.

• 2 days before the billing due date.

• 3 days before the billing due date.

Existing Rate Plan: Go5G plan (BTRMGNTA2)
No. of lines active: 5 lines
Auto Pay: Enrolled without discount

If the Customer enrolls his/her account to Auto Pay with a debit card, how much will the plan cost moving forward?

• $205/Monthly

• $230/Monthly

• $75/Weekly

• $80/Monthly

When will the Customer receive a notification of bill availability?

• 3 to 4 days after bill cycle close.

• 2 days before the billing due date.

• On the billing due date.

• 5 days after bill cycle close.

What is a close date?

• The close date is the day when payment will be due.

• The close date is the day when the billing statement will be available.

• The close date is the last day of a customer's bill cycle, decides the due date, and when the statement is mailed/available online.

Billing Cycle - January 4 to February 3

Payment Arrangement with FDP (2 installments)

Total Balance: $500

 

1st Installment - 02/14/2024: $255

2nd Installment - 02/28/2024: $255

Question: Can the customer make payment of $254.50 before the installments date?

• Yes, however the system may not recognize smaller or different amounts as fulfilling your arrangement.

• Yes, the Customer can make any amount of payment.

• Yes, they should always process the payment before the installment date to avoid suspension.

• Advise customers to not make early payments.

Billing Cycle - January 4 to February 3

Payment Arrangement with FDP (2 installments)

Total Balance: $500

 

1st Installment - 02/14/2024: $255

2nd Installment - 02/28/2024: $255

Question: Where is the extra $10 coming from? 

• Late fees.

• Restoral fees.

• Monthly Charge.

• Support fee.

Billing Cycle - January 4 to February 3

Payment Arrangement with FDP (2 installments)

Total Balance: $500
Past due balance: $200

Scenario: Customer lost her job and needs further extension on her 2nd installment. She calls Customer Service to request for payment arrangement deletion.
 
1st Installment - 02/14/2024: $255 (settled)

2nd Installment - 02/28/2024: $255 (pending)

• Yes, we can delete the PA as a one time courtesy.

• Yes, because the Customer lost her job.

• No. Once the arrangement is saved, it can't be changed or deleted.

• No. PA can only be deleted if account is no longer past due delinquent.

• No. PA can only be deleted is there is a balance impacting adjustment.

Billing Cycle - January 4 to February 3

Payment Arrangement with FDP (2 installments)

Existing Total Balance: $255

 Scenario: The first installment was rejected, however Customer manually made a (2) payments on 02/15/2024. The first transaction was an amount of $200, while the second transaction was $55. Customer wanted to confirm if this will fail her arrangement.

1st Installment - 02/14/2024: $255 (FDP rejected)

2nd Installment - 02/28/2024: $255 (rejected)

• No. Customer has to pay the total balance to secure the services.

• Payment for the missed installment was replaced. The arrangement will remain in place.

• The arrangement will fail.

• Arrangement will remain in place. Inform the Customer he/she must make the payment on their own for the 2nd installment moving forward.

Billing Cycle - January 4 to February 3

Payment Arrangement with FDP (2 installments)

Total Balance: $500

 

1st Installment - 02/20/2024: $255

2nd Installment - 02/28/2024: $255
Payment method saved: debit card ending in 0000

Scenario: Customer explained that his card was stolen and wants to change the payment method saved on his arrangement.

• Customer should delete the payment method.

• Customer should update the payment method before the installment date.

• Arrangement is saved. We can't make any changes to the existing PA.

• We can change the payment method saved.