Wifi Issue

1. How did the agent greet the customer at the beginning of the call?

2. What information did the agent request from the customer to assist them effectively?

3. How did the agent handle the customer's issue with setting up the laptop?

4. What steps did the agent take to troubleshoot the Wi-Fi connection?

Evaluate responses using AI:

OFF

What is the agent offering to guide the customer through?

• Troubleshooting the Wi-Fi connection

• Setting up a new device

• Installing software updates

• Configuring email settings

What information does the agent ask for to check details of the order?

• Order number

• Customer name

• Product name

• Serial number

What information did the customer provide and what was the issue they explained?

• Customer's name and address

• Issue with the TV remote

• Issue with connecting to Wi-Fi

• Issue with the refrigerator

What is the customer having trouble with?

• Bluetooth connection

• Cellular data connection

• Wi-Fi connection

• Ethernet connection

What should the customer do after going to network settings on the laptop?

• Restart the laptop

• Check for available networks

• Update network drivers

• Connect to a network

What type of guidance does the agent provide?

• Troubleshooting the Wi-Fi connection

• Setting up a new Wi-Fi network

• Installing a new router

• Configuring network security

What specific issue is the customer facing with setting up the laptop?

• Internet connectivity

• Software installation

• Hardware malfunction

• Battery charging