Quiz 1 Review - Effective Business Communication

Which of the following is NOT a communication type?

• Micro Communication

• Interpersonal Communication

• Intrapersonal Communication

• Mass Communication

Which is an example of mass communication?

• Social Media

• Letters

• Face-to-face conversations

• Texting

What is NOT part of the Linear Model of Communication?

• Feedback

• Noise

• Message

• Channel

Being unable to understand someone due to a verbal processing disorder would be what kind of noise?

• Physiological Noise

• External Noise

• Psychological Noise

• Semantic Noise

What type of context would represent the emotions you bring into a conversation?

• Psychological Context

• Physical Context

• Relational Context

• Social Context

When likening the Transactional Model of Communication to tossing clay back and forth, what does the clay represent?

• The message

• That communication can be messy

• The co-creation of meaning

• All of these

What is true of jargon?

• It can include slang

• It can include technical or job-specific language

• It is difficult for out-groups to understand

• All of these

What would be a good way to encourage listening in an audience?

• Use a lot of technical language

• Closely follow a script

• Share the conversation

• Quickly run through your thoughts to save time

Deb and Barbara get into an argument at work about what their company should stand for. What type of conflict would this be?

• Competing Goals

• Differences of Opinion

• Faulty Assumptions

• Relational Issues

A high-context culture is where people typically express exactly what they mean with words.

• True

• False