CNA Communication Skills in Healthcare Settings 24

Effective communication in healthcare involves:

• Speaking loudly to ensure the message is heard

• Ignoring nonverbal cues from patients

• Active listening and empathy

• Using medical jargon to establish authority

Active listening involves:

• Interrupting the speaker to offer advice or solutions

• Focusing on personal thoughts and opinions

• Providing verbal and nonverbal feedback to show understanding

• Avoiding eye contact to minimize distractions

Empathy in healthcare means:

• Disregarding patient's emotions and concerns

• Prioritizing tasks over patient interactions

• Understanding and sharing patients feelings and experiences

• Keeping personal emotions separate from patient interactions

Clear documentation in healthcare is important because it:

• Saves time by omitting irrelevant information

• Allows for subjective interpretations of patient encounters

• Ensures accurate and comprehensive patient records

• Discloses confidential information to unauthorized individuals

Which communication technique is helpful for calming an anxious patient?

• Rushing through explanations to minimize their concerns

• Offering false reassurances to provide immediate relief

• Active listening and acknowledging their fears and concerns

• Using complex medical terminology to establish credibility

Nonverbal communication includes:

• Facial expressions, body language and gestures

• Speaking loudly and forcefully to convey urgency

• Avoiding eye contact to maintain professional boundaries

• Using technical terms to demonstrate expertise

How can healthcare professionals establish rapport with patients?

• Avoiding small talk and personal conversations

• Treating patients as tasks rather than individuals

• Showing genuine interest, respect and empathy

• Using medical jargon to demonstrate expertise

What is the importance of clarifying information with patients?

• It wastes time and delays patient care

• It prevents patients from participating in their own care

• It ensures mutual understanding and reduces potential misunderstandings

• It undermines the authority of healthcare professionals

How can healthcare professionals demonstrate cultural competence in communication?

• Ignoring patients cultural beliefs and practices

• Assuming all patients have the same cultural background

• Respecting and accommodating diverse cultural values and norms

• Avoiding direct communication with patients from different cultures

The purpose of effective documentation in healthcare is to:

• Place blame on healthcare professionals in case of errors

• Create length and time consuming records

• Ensure continuity of care and support legal requirements

• Limit communication with other healthcare professionals