Chapter 5 Modified Exam

Many businesses have their own vocabulary terms to describe their products or operations.

• True

• False

If a person is not listening when a message is sent, communication does not take place.

• True

• False

Videoconferencing involves two or more people communicating through a video and voice link-up.

• True

• False

Work breaks are an appropriate time to gossip with coworkers about your supervisor.

• True

• False

The person who uses Standard English on the job appears more competent and better educated.

• True

• False

When taking a telephone message, it is best for a person to rely on his or her memory rather than writing the message down.

• True

• False

In almost every work situation, people are expected to read some type of printed materials.

• True

• False

Letters written at work are more informal than personal letters.

• True

• False

When an employee writes a business letter, ________.

• The style should be informal

• No copies need to be kept

• It should be a formal letter written in a style determined by the employee's company

• It should be written in the style of a personal letter to a friend or relative

In a business letter, the salutation is followed by a ____________.

• colon (:)

• period (.)

• semicolon (;)