topic 14

What are the learning objectives of Chapter 16?

• Discussing the benefits of exercise

• Describing control as a managerial function

• Exploring the history of ancient civilizations

• Analyzing the impact of climate change

What are the steps in the control process?

• Create a budget, hire employees, conduct market research, develop a marketing plan

• Set goals, come prepared, stay open-minded, respect your mentor's time

• Design a product, test the product, launch the product, gather customer feedback

• Establish standards, measure performance, compare performance to standards, take corrective action

What are the types of controls mentioned in the text?

• Financial Control, Marketing Control, Sales Control

• Budget Control, Quality Control, Time Control

• Employee Control, Customer Control, Product Control

• Feedforward Control, Concurrent Control, Feedback Control

What is the balanced scorecard approach used for?

• Evaluating organizational effectiveness

• Assessing environmental impact

• Measuring employee satisfaction

• Tracking financial performance

What are the core TQM principles mentioned in the text?

• Focus on minimizing errors and defects

• Focus on maximizing profits and market share

• Focus on delivering customer value and striving for continuous improvement

• Focus on reducing costs and increasing productivity

What are some TQM tools, techniques, and standards mentioned in the text?

• Outsourcing, Statistical Process Control, Six Sigma and Lean Six Sigma

• Customer Satisfaction, Employee Turnover, Resource Capabilities

• Financial Statements, Financial Ratios, Quality Control

• Productivity, Efficiency, Safety

What are the advantages of using artificial intelligence for control?

• Reducing errors and defects, increasing productivity, enhancing supply chain management

• Increasing employee turnover, reducing customer satisfaction, decreasing market share

• Improving employee satisfaction, enhancing customer retention, increasing market share

• Increasing errors and defects, reducing productivity, hindering supply chain management

What are the disadvantages of employee tracking and monitoring?

• Improving employee productivity, enhancing teamwork, increasing job satisfaction

• Decreasing employee turnover, improving customer satisfaction, reducing errors

• Infringing on employee privacy, creating distrust, impacting morale

• Boosting employee morale, fostering transparency, promoting accountability

What is one tip for managing career readiness mentioned in the text?

• Make every day count

• Stay informed and network

• Promote yourself

• Roll with change and disruption

What is the main message conveyed in the text?

• Success comes from hard work

• Adaptability is key to survival

• Learning changes everything

• Change is inevitable