Personal Care Services Chapter Exam

This process removes hair roots by applying heat through an electric current, which destroys the roots, thereby preventing further hair growth.

• Cosmetology

• Electrology

• Embalming

• Electrolysis

Process through which the body is temporarily preserved for a viewing or visitation of friends and family.

• Electrology

• Embalming

• Pedicurist

• Obituary

Describe why good customer service is important.

List 2 careers in Personal Care Services.

Which of the following is a PHYSICAL change that occurs in older adults?

• Presbyopia occurs, a slow decrease in the ability to see objects that are close.

• Ability to learn

• Processing new information

• Recalling memories

Which is the best response to a customer who is calling your place of business displaying good customer service.

Customer: For my mother's funeral, I would not like to have my mother buried in a casket. Can you help me?

• Go somewhere else

• You have no other option

• I understand you would like a different funeral arrangement for your mother. What were you thinking?

• This is the best option. I've been doing this for families for a long time.

How many years is our cosmetology program at Humble High School?

• 1 month

• 2 years

• 3 years

• 6 months

Which is NOT something you should include in an obituary?

• Person’s family information

• Goals achieved

• Bad decisions they made

• Favorite memories and sayings

Which is NOT a form of technology used to promote a business?

• Website

• Social Media

• Newspaper

• TV Commercials

Ringing in the ears is called __________ in older adults.

• Alzheimer’s Disease

• Dementia

• Presbyopia

• Tinnitus