Customer Service In Travel and Tourism

Why do internal customers (staff) need to wear a uniform?

• They don't normally so they feel more comfortable in the workplace.

• So people can see who to approach with a question.

• So people can see who to approach with a question and to make the organisation look professional.

Why is it important to have an online booking system?

• To show the prices so people can compare it to other similar organisations.

• To make it easy to buy tickets and show people the cost of going.

• It is definitely not important.

Why is it important that they show opening times?

• So the internal customers (staff) know when to get there.

• So people know what times they can get there for to avoid disappointment.

• Its just the done thing in every organisation.

Why is it important an organisation has a website?

• To give detailed information to people before they travel to their chose organisation or attraction.

• To give an address of where people are to go.

• It depends on the organisation.

How should they respond to a customer complaint?

• Slowly and well thought through admitting no blame.

• Quickly, apologizing and offering a solution.

• Refer it on to someone else.

Who are memberships aimed at?

• Internal customers (staff)

• New customers

• Returning customers

When looking at pricing, who are classed as concessions?

• Families

• Elderly, children under an age, students, disabled people and their carers.

• Elderly and students.

• As of 2021 there will be no concession pricing.

Why is nearby transport links like train, bus and roads useful?

• It makes it easy to get to by more than one way.

• It makes no difference as most people travel by car.

• It isn't useful unless you are going to travel by train and bus.

What is profit?

• A financial loss where the amount made is greater than than the amount spent.

• A financial gain, especially the comparing the amount made minus the amount spent.

• Another word for money invested in an organisation.

Why are special events important?

• They keep people interested in going back to the attraction or organisation.

• They are for internal customers (staff) information only.

• It mainly attracts new customers.