LGS Quiz 4

This refers to means or tool through which the message passes in the process of communication

• Channel

• Bridge remark

• Communication

• Cpmmunication source

________ are phrases, sentences, or questions that encourage response and participation

This refers to the mutual sharing of information, verbal or non-verbal, using a set of rules.

• Channel

• Feedback

• Communication

• Communication source

This refers to the data or set of meanings that is passed on during the communication process; it may be verbal, or non-verbal.

• Information

• Communication

• Communication source

• Message receiver

_________ where the information comes from.

The following are strategies for effective communication, except.

• Listening is different from hearing. Hearing refers to how your brain receives the sounds that your ear catches, while listening is the deliberate interpretation of these sounds into meanings.

• If you could not understand what the guest said, clarify by paraphrasing what the guest said and confirm if your understanding was correct.

• Use correct language structures, simple sentences, and words that are not confusing. Work on your pronunciation and voice projection. Ensure that your commentaries follow a logical sequence.

• Know your tourism product by heart and ensure the accuracy of your commentaries. Do your research properly prior to the arrival of the group, and gather information from reliable sources. Don't be proud of your own city and 8 country, but do not be arrogant. Do not hesitate to apologize, but learn from your mistakes and shortcomings.

Using voice, face to face to deliver a tour guide’s service can be a mixture of verbal and non-verbal communication, as voice encompasses the following elements, except;

• Volume- loudness or softness of your body.

• Speed- pace or tempo of delivery

• Tone- quality of voice

• Tone- quality of voice

When tour guides speak, they apply these two forms of communication. They use voice to provide information and convey meanings through spoken words.

• True

• False

They use their appearance and attitude to lead the group, serve as model, and exude appropriateness.

• True

• False

Form of non-verbal communication in tour guiding include the following, except;

• Smile

• Facial expressions that show a person’s mood like surprise, puzzlement, or impatience

• Hand gestures to show direction

• all of the above