ISO 9001:2015 Awareness

Top management shall promote the use of process approach and risk-based thinking.

Persons doing work under organization’s control are aware of the relevant quality objective.

The organization shall implement production and service provision under controlled conditions which include the implementation of actions to prevent human error.

In ISO 9001:2015, infrastructure needs to be provided to achieve conformity to product requirements.

Records of management reviews such as minute meeting need to be retained.

Internal audit shall be conducted with clear objectivity and with impartial audit process.

Corrective action controls need to evaluate the need for action to ensure that non-conformities do not recur.

Customer Satisfaction Surveys, or repeat customers are common method in analyzing Customer Satisfaction.

Employees at the company are often seen working under stressful conditions where discrimination is clearly practiced within the company.

The determination of risks and opportunities should take consideration into the needs of internal and external issues.