Ag Sales Senior 2022

If a salesperson has an upset customer who will not allow an explanation or listen, he or she should:

• Fold their arms across their chest and stare until the customer calms

• Use the customer's name at the beginning of a sentence.

• Tell the customer they have an anger issue that needs addressing.

• Vent their emotions by crying.

When dealing with an upset customer, the salesperson should stand or sit up straight in order to show they are being:

• Attentive to the needs of the customer.

• Bigger and better than the customer.

• More mature than the customer.

• Unapproachable by the customer.

Which is most likely a hindrance to a sales team meeting their goals?

• Always leave some task for tomorrow.

• Create systems for repetitive task

• Develop a “do it now” approach

• Pre-plan each week to allocate time for all tasks.

Which is most likely a trait of a good sales manager?

• Don’t worry about prioritizing for the biggest payoffs

• Eliminate indecision and stop procrastinating

• Make paper work their priority during “prime calling time”

• Spend little time writing measurable outcomes

When using a recruiter or “head hunter” to hire new sales staff, a manager should ensure the:

• person being hired has to pay the fee for the recruiter.

• person being hired turns in applications to you before giving them to the recruiter.

• recruiter will give an unconditional guarantee for the success of the hire.

• recruiter understands your needs and your corporate culture.

When conducting an interview for a potential sales person, the sales manager will get the most information about what motivates the candidate and what they want from the job by:

• answers the candidate provides on a multiple-choice test about sales techniques.

• asking the candidate questions that can be answered with a yes or no response.

• general information the candidate provided on the job application.

• listening to the candidate’s answers to open ended questions.

Which is not one of the qualities a good sales manager looks for when hiring sales people?

• The candidate has a high tolerance of rejection

• The candidate knows how to pressure people into buying

• The candidate has a strong desire to compete

• The candidate displays thoughtfulness in dealing with clients

When preparing to offer a candidate a job, the sales manager should avoid:

• considering special requests with a job candidate such as flex time.

• getting into a bidding war over the candidate with another company.

• making the job offer in a relaxed atmosphere.

• negotiating with the candidate about benefits such as salary.

Which is not an appropriate question for a sales manager to ask when checking references?

• Did the employee understand your business?

• Was the employee manageable?

• What was the employee’s marital status?

• What was the employee’s strength?

Which is the MOST appropriate phrase to use with a prospect over the phone?

• Are you in the middle of something urgent?

• How are you today?

• I’d like to drop by next week.

• You don’t know me.