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G from GUESTS

Authored by Indira Joshi

Business

Professional Development

Used 4+ times

G from GUESTS
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the 3 types of elements to remember when we are greeting and engaging our customer?

body language,

choice of words &

tone of voice

body language,

choice of words &

low tone of voice

normal body language,

no choice of words &

tone of voice

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

pick the correct sequence.

Friendly

Goal in mind

Indifferent

Indifferent

Friendly

Goal in mind

Goal in mind

Indifferent

Friendly

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

What type of approach you will used when you are attending Indifferent type of customer? Type your answer in the box.

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

What type of approach you will used when you are attending Goal in mind type of customer? Type your answer in the box.

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

What type of approach you will used when you are attending Friendly type of customer? Type your answer in the box.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Choose the right example for "Service Approach"

  1. *Let me get you the correct size.

  2. *Please take a seat and I will be right over

  3. *Has someone assisted you already?

*Sir/ Ma'am, My Name is Mira, if you need any assistance im here to help you

  • * these are the new arrival/ best seller/ promotions article

  • * Ma'am/ sir, we have offer going on

  • * You should try this article too, its suits your personality

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the example of Merchandise Approach?

*Has someone assisted you already?

*Please take a seat and I will be right over

*How are you today?

*Seems like you are doing some shopping today”

*How do you like your Charles & Keith shoes?

* What type of shoe are you looking for?

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