G from GUESTS

What are the 3 types of elements to remember when we are greeting and engaging our customer?

• body language,

  choice of words &

  tone of voice

• body language,

  choice of words &

  low tone of voice

• normal body language,

  no choice of words &

  tone of voice

pick the correct sequence.

• Friendly

  Goal in mind

  Indifferent

• Indifferent

  Friendly

  Goal in mind

• Goal in mind

  Indifferent

  Friendly

What type of approach you will used when you are attending Indifferent type of customer? Type your answer in the box.

(a)  

What type of approach you will used when you are attending Goal in mind type of customer? Type your answer in the box.

(a)  

What type of approach you will used when you are attending Friendly type of customer? Type your answer in the box.

(a)  

Choose the right example for "Service Approach"

• 1. *Let me get you the correct size.

  2. *Please take a seat and I will be right over

  3. *Has someone assisted you already?

• *Sir/ Ma'am, My Name is Mira, if you need any assistance im here to help you

  • * these are the new arrival/ best seller/ promotions article

• • * Ma'am/ sir, we have offer going on

  • * You should try this article too, its suits your personality

What is the example of Merchandise Approach?

• *Has someone assisted you already?

  *Please take a seat and I will be right over

• *How are you today?

  *Seems like you are doing some shopping today”

• *How do you like your Charles & Keith shoes?

  * What type of shoe are you looking for?

What is the example of Social Approach?

• *Has someone assisted you already?

  *Please take a seat and I will be right over

• *How are you today?

  *Seems like you are doing some shopping today”

• *How do you like your CK shoes? *What type of shoe are you looking for?

Good morning, Welcome to Charles & Keith

Welcome

Hii

Are all which type of Greeting?

(a)  

Why Welcoming / Greetings is important in retail Company?