Human resource - business a level

The number of subordinate employees directly accountable to a manager is ...

• span of control

• chain of command

• level of hierarchy

• delayering

A disadvantage of delayering is...

• rivalries between divisions

• employees may feel remote from senior management

• managers who remain have increased workload

• duplication of roles

Accountability is...

• passing authority down the organisational hierarchy

• the obligation of the individual to account for and explain their actions and to disclose the results of their work honestly

• measuring and supervising an employee's performance

• the power to give orders and make decisions

An advantage of centralisation is...

• delegation and empowerment are possible

• junior managers can develop their skills

• more local decisions can be made

• lead to rapid decision-making

'Most successful leaders adapt their leadership style to different situations' is ...... leadership theory

• power and influence

• contingency

• transformational

• trait

'Handling emotions in relationships well, accurately understanding different social situations, and using social skills to persuade, negotiate, and lead' is which emotional intelligence competency?

• social skills

• social awareness

• self-management

• self-awareness

An employment contract that does not guarantee a minimum number of hours per week, but the worker is expected to be available for work when called is ...... contract

• temporary contract

• zero-hours contract

• part-time contract

• gig economy

Hard HRM is based on which theory/approach to motivation? (Can choose more than one)

• Taylor's

• Theory X

• Herzberg

• Theory Y

The formula for absenteeism is ...

• no. of days of employee absence / total no. of workdays x 100

• no. of days of employee absence / total no. of workdays x 365

• total no. of workdays / no. of days of employee absence

• no. of days of employee absence / total no. of workdays

Based on power and influence theory, which two sources are the personal power of a leader?

• determination and energy

• expert knowledge

• conceptual skills

• charm of the leader