Phần 6

Question 1: Between SCM and CRM (Customer Relationship Management) :

• A: Closely related and CRM is an activity within SCM
• B: Closely related and SCM is an activity within CRM
• C: SCM and CRM are two completely independent management systems
• D: Related but SCM and CRM are two parallel systems

Question 2: The information system in Logistics includes the following components:

• A: Computer ; line ; server (server); data ; management system
• B: Computer; line; server (server); data; security
• C: Computer; line; server (server); data; security
• D: Computer; software; line; server (server); management system

Q3: How many basic freight methods are there?

• A: 4
• B: 7
• C: 6
• D: 5

Question 4: Which of the following words is not related to logistics?

• A: Loger
• B: Logistic
• C: Lodge
• D: Logistique

Question 5: The owner of business A hires a business B to carry goods for the distribution of its products, but this business (B) hires another company, company C, to carry it out, it is considered:

• A: 3PL (3rd party logistics)
• B: 4PL (4th party logistics)
• C: 2PL (2nd party logistics)
• D: 1PL (1st party logistics)

Question 6: Customer service from a logistics point of view is:

• A: Create time or place benefits to the product
• B: Create time benefits to the product or service
• C: Create time and place benefits for a product or service
• D: Creates location benefits for the product or service

Question 7: Customer service effectively supports which elements in the marketing mix?

• A: Product
• B: Place
• C: Price
• D: Promotion

Question 8: What are the two types of purchase prices under which Incoterm terms in the Incoterm that Vietnamese importers are currently trading the most:

• A: FAS and FOB prices
• B: CIF and FCA prices
• C: CIF and CIP prices
• D: FAS and CIF prices

Question 9: Classification of reserves according to ABC analysis technique is a technique according to Pareto principle, in which goods are classified into 3 groups A, B, C. Group C: has a small value, accounting for (X) % of the total value. with the total value of inventory but the quantity accounts for about (Y) % of the total inventory:

• A: X is 5% and Y is 55%
• B: X is 5% and Y is 45%
• C: X is 15% and Y is 55%
• D: X is 15% and Y is 45%

Question 10: Choose terms related to the supply chain process:

• A: B, C, D
• B: A, B, C
• C: A, B, D
• D: A, C, D