G10 Quiz Review Part 3

What is the main topic of quarter three lesson three?

• Inventory management

• Customer service techniques

• Upselling strategies

• Employee training programs

What is the goal of upselling in a restaurant?

• To limit the menu options

• To increase revenues

• To reduce customer satisfaction

• To decrease the number of covers

What is one way to train staff for upselling?

• Reduce menu knowledge among servers

• Discourage enthusiasm when describing menu items

• Provide opportunities for servers to taste menu items

• Avoid offering popular food and beverage items

When should you not upsell to a guest?

• If the guest is a regular customer

• If the guest is a first-time visitor

• If the guest is having a business lunch

• If the restaurant is out of stock

What is the importance of product knowledge in upselling?

• To increase customer wait time

• To discourage upselling techniques

• To effectively recommend menu items

• To limit customer choices

How can servers appeal to customers' taste buds and personality?

• By offering enticing options and descriptions

• By avoiding any suggestions

• By rushing through the menu options

• By ignoring customer preferences

What should servers do if the upsell was not successful?

• Offer only high-priced items

• Down sell with smaller plates or lower priced items

• Ignore the customer's preferences

• Push harder for the initial upsell

How should servers create a dialogue with customers?

• Avoid eye contact with the customer

• Stick to a scripted sales pitch

• Speak quickly without listening to the customer

• Look the customer in the eye and talk to them

What is the key to successful upselling?

• Aggressive sales tactics

• Pushing for high-priced items

• Moderation and friendly suggestions

• Ignoring customer preferences

How can servers make dessert suggestions to full customers?

• Offer only high-calorie desserts

• Suggest taking dessert as a takeout option

• Insist on ordering dessert immediately

• Avoid mentioning desserts altogether