Business Quiz unit 3.0

What is the primary reason customers give for not returning to a business?

• lack of available parking

• lack of advertised merchandise

• lack of courtesy from salespeople

• lack of customer-service personnel

In the human resource management process, what is the first task to be completed for staffing?

• recruiting

• determining need

• determining job descriptions

• screening and selecting applicants

Which is a true statement about making promises to customers?

• It is better to over-deliver.

• It is better to over-promise.

• Customers do not remember broken promises.

• Businesses should not make promises to customers.

Which behavior best describes the primary business activity of operations?

• hiring qualified employees

• planning for future success

• producing goods and services

• keeping accurate financial records

Why is information management necessary for strategic information in a business?

• to write an annual report

• to make long-term decisions

• to create sales presentations

• to develop a short-term advertising campaign

When someone says that a business has good internal relations, this means the business has which?

• strong managers

• happy employees

• business partners

• satisfied customers

When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?

• All of the primary business activities were unaffected.

• Each primary business activity became two smaller business activities.

• All of the primary business activities combined into two distinct activities.

• Each primary business activity combined with the matching activity of the other firm.

Which is a trend in proper information management?

• decreased competition

• increased number of workers in an office

• decreased number of electronic documents

• increased compliance of laws and regulations

Ian works in the marketing department. What is the primary business objective of his department?

• to help its corporation merge with another company

• to hire qualified employees to perform complex job duties

• to meet customers’ needs by offering appropriate products

• to prepare for long-term success by planning and organizing

Shannon is the manager and he ensures proper work effort by setting:

• job standards.

• diversity quotas.

• hiring objectives.

• expense budgets.