MGM2200 Lecture 4 Recap

The four concepts that help one understand the use of mediated communication include ______.

• bandwidth, perceived closeness, feedback, and symbolic interactionist perspective

• bandwidth, perceived closeness, feedback, and capability

• feedback, closeness capability, volumity, and bandwidth

• videoconferencing, sensuality, feedback, and perceived closeness

The information transmission capacity of the available sensory channels is known as ______.

• capability

• perspective

• sensuality

• bandwidth

The major advantage for companies of using videoconferencing is ______.

• time zone differences can be ignored

• meetings are shorter

• travel time and costs for meetings are reduced

• to avoid eye contact

When selecting a channel, a manager should consider which aspects of the message?

• sensitivity, privacy, complexity, and agreeableness

• sensitivity, agreeableness, privacy, and negativity

• sensitivity, negativity, complexity, and persuasiveness

• privacy, complexity, information overload, and negativity

When sending a negative message, managers should ______.

• be sensitive to the receiver

• use e-mail

• use any available source of technology to get the message to the receiver

• get right to the point

As the complexity of a message increases, managers should attempt to use ______.

• wider bandwidth and the medium that will add to psychological closeness

• the technology that provides for the greatest amount of feedback

• symbolism consistent with the complexity

• all of these

Common problems with technology include ______.

• sensory overload

• narrow bandwidth

• reduced opportunities for feedback

• all of these

E-mail is the best channel for which of the following?

• urgent messages

• dialogues

• public forums

• company-wide announcements

To persuade an employee to perform a task they are likely to resist, the best technology medium would be______.

• e-mail

• text message

• phone

• videoconference

When training employees about using instant messaging at work, what topic should be covered?

• voice transcription software

• legal liability

• emoticons

• file attachments