Robbins ch 2 & 3

Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better

• Surface-level diversity

• Deep-level diversity

What is the source of diversity between employees?

• Characteristics (biographical & others)

• Abilities & competencies

• Expertises & experiences

• All of the options are correct

How to implement diversity management strategies?

• Attracting, selecting, developing, & retaining diverse employees

• Expatriate adjustment

• Maintain diversity in groups

• Applying effective diversity programs

Evaluative statements or judgement concerning objects, people, or events

• Attitudes

• Aptitude

The opinion or belief segment of an attitude

• Cognitive component

• Affective component

• Behavioral component

An intention to behave in a certain way toward someone or something

• Cognitive component

• Affective component

• Behavioral component

The emotional or feeling segment of an attitude

• Cognitive component

• Affective component

• Behavioral component

The degree to which a person identifies with a job, actively participates in it, &considers performance important to self-worth

• Job satisfaction

• Job involvement

The degree to which employees believe an organization values their contribution and cares about their well-being

• Organizational commitment

• Psychological empowerment

• Perceived organizational support

• Employee engagement

The outcomes of job satisfaction is reducing in the area of...

• Job performance

• Organizational citizenship behavior

• Customer satisfaction

• Life satisfaction