Higher Admin - Effective Teams

Outline 2 methods which a Senior Administrative Assistant could use to monitor an employee's work.

• Performance reviews and daily task lists

• Social media monitoring and internet usage tracking

• Customer feedback and financial audits

• Random inspections and personal interviews

Identify the 5 words in the SMART acronym.

• Specific, Measurable, Achievable, Relevant, Time-bound

• Simple, Manageable, Attainable, Reactive, Timely

• Strategic, Meaningful, Accountable, Resilient, Trackable

• Systematic, Modular, Accessible, Recorded, Tangible

What is one of the benefits of effective teams according to the learning intentions?

• Benefits for the competition

• Benefits for individuals and for the organisation

• Benefits for individual recognition

• Benefits for social interactions only

What is a team characterised by?

• A shared purpose or goal, a sense of belonging, and a dependence on each other

• Individual goals, competition, and independence from each other

• Similar skills, identical roles, and personal achievements

• A hierarchy, assigned tasks, and individual workspaces

What are the roles that members of an effective team are keen to take on?

• Only leadership roles

• Only supporting roles

• Only roles that involve thinking

• Both “thinkers” and “doers” roles

What is considered a feature of effective teams in terms of communication?

• Poor communication skills

• Good communication – verbal and written

• Communication only through written means

• Avoiding sharing ideas

Which feature of effective teams involves being able to distribute and motivate team members?

• Delegation and leadership

• Lack of clear goals

• Inability to take risks

• Working without support

What does a clear purpose or goal in a team encourage?

• Competition within the team

• Co-operation within the team

• Individualism

• Conflict

How does good mix of knowledge, skills, and experience contribute to a team?

• Decreases team efficiency

• Reduces the ability to take risks

• Enhances the ability to distribute tasks

• Enables better problem-solving and expertise

What is a key responsibility feature in effective teams?

• Avoiding responsibility for allocated tasks

• Accepting responsibility for allocated tasks

• Delegating all tasks to others

• Working without a clear purpose