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*CEL Casino Day 12 Review Game

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Professional Development

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*CEL Casino Day 12 Review Game
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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Highest Tier of MGM Rewards

Ruby

Pinnacle

Noir

Pearl

2.

DRAG AND DROP QUESTION

1 min • 1 pt

Zenith​ ​ (a)  

Captains Club
Blue chip club
MGM Rewards

3.

MATCH QUESTION

10 mins • 5 pts

Match the following:

Comp Upgrade

Guest has a specific sailing but no offers available for it.

MGM Rewards Annual Offer

Husband and wife wants to combine their offers under same campaign, SSD is on both their Sailing grid, and they both live in the same address. (Veranda + Inside)

Comp Based on Play

The offer holder has a veranda offer and wants to upgrade to concierge. You saw that only Concierge Category C1 is available and it's CF is lower than the LAF comp Veranda.

Comp + Comp

Concierge

Player ID and Full name

Comp + TIV

Dad and son wants to combine their offers for IRC. Dad has an offer of veranda for their preferred sailing but son doesn't have the sailing on the his offer sailing grid.

4.

DROPDOWN QUESTION

1 min • 3 pts

For Comp based on Play we use 3​ tools to verify guest eligibility and complete the booking process:​ ​ (a)   ​ (b)   ​ (c)  

Siebel Loyalty
Data Card
BCCMS
Single Form Remark Tool

5.

FILL IN THE BLANK QUESTION

1 min • 2 pts

Media Image

What kind of offer is this?

6.

FILL IN THE BLANK QUESTION

5 mins • 3 pts

Media Image

Can this offer still be redeemed? (Yes or No)

7.

MULTIPLE SELECT QUESTION

3 mins • 7 pts

Media Image

Upon checking, can you book this? Is there a TIV? What is the Agency phone number to use?

Yes I can book it.

8008699868

No I can't book it.

NO TIV

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