Formal Letter Writing Quiz 2

What factors influence the language used and format of a formal letter?

• Purpose, Audience, Context, and Culture

• Tone, Font, Length, and Color

• Introduction, Body, Conclusion, and Signature

• Subject, Verb, Object, and Adjective

Which of the following is NOT a type of formal letter?

• Invitation

• Complaint

• Feedback

• Request

What is the purpose of the opening line in a formal letter?

• To make a request

• To repeat an apology

• To offer help

• To make reference to previous correspondence

When should 'Yours sincerely' be used as a complimentary close in a formal letter?

• When the letter is informal

• When the letter is a complaint

• When the recipient's name is unknown

• When the recipient's name is known

What is the purpose of the Direct approach in a formal letter?

• When the news is unfavourable

• When the content is related to requests, sales or applications

• When the news is favorable or neutral

• When the reader's reaction is expected to be negative

What is the first step in situational writing for a formal letter?

• Use the materials to your advantage

• Write clearly using PEEL

• Use the question to help you

• Identify the recipient's name

What does PEEL stand for in the context of writing a formal letter?

• Point, Evidence, Elaboration, Link

• Purpose, Emotion, Language, Knowledge

• Paragraph, Example, Explanation, Link

• Presentation, Explanation, Language, Knowledge

What is the purpose of the closing line in a formal letter?

• To offer help

• To repeat an apology

• To make a reference to a future event

• To attract attention

When should 'Yours faithfully' be used as a complimentary close in a formal letter?

• When the letter is a complaint

• When the letter is informal

• When the recipient's name is unknown

• When the recipient's name is known

What is the purpose of the Indirect approach in a formal letter?

• When the news is unfavorable

• When the news is favorable or neutral

• When the content is related to requests, sales or applications

• When the reader's reaction is expected to be indifferent