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Quiz #2 - Deliveries, Task & Guidelines

Authored by Lindys Fonseca

Business

Professional Development

Used 40+ times

Quiz #2 - Deliveries, Task & Guidelines
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16 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Where would you go if the customer requests to update their deliveries moving forward (PRODUCT, QUANTITY ETC)? 


Delivery Profile

Tasks

Schedule Service

Service Details

2.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

When would you submit a Frequency Change Task? (Select all that apply)


Missed Deliveries

Leaking Cooler

When changing the day of the week in which deliveries are made

Going from E2W to E4W or vice versa

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

On H2Know what tab would you click on to find information about: Collections, Delivery Fees and Delivery Models?

On-Call Tools

Trackers

Topics

Teams

4.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

 What methods can we use to search for a customer’s account? (Select all that apply)

Social Security Number

Account Number

Phone Number

Service Address

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

When would you submit a Service Escalation Task?

Bottle Leaks

Cooler complaints

On all service failures

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is an example of needing to submit a Customer Complaint Task?

Missed Deliveries

Complaints about PPEP (product, packaging, equipment, property damage)

  • Changing the customer’s delivery frequency

7.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

Select all hold types

Every Delivery

Range

Indefinite

One Day

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