Quiz #2 - Deliveries, Task & Guidelines

Where would you go if the customer requests to update their deliveries moving forward (PRODUCT, QUANTITY ETC)? 

• Delivery Profile

• Tasks

• Schedule Service

• Service Details

When would you submit a Frequency Change Task? (Select all that apply)

• Missed Deliveries

• Leaking Cooler

• When changing the day of the week in which deliveries are made

• Going from E2W to E4W or vice versa

On H2Know what tab would you click on to find information about: Collections, Delivery Fees and Delivery Models?

• On-Call Tools

• Trackers

• Topics

• Teams

 What methods can we use to search for a customer’s account? (Select all that apply)

• Social Security Number

• Account Number

• Phone Number

• Service Address

When would you submit a Service Escalation Task?

• Bottle Leaks

• Cooler complaints

• On all service failures

What is an example of needing to submit a Customer Complaint Task?

• Missed Deliveries

• Complaints about PPEP (product, packaging, equipment, property damage)

• • Changing the customer’s delivery frequency

Select all hold types

• Every Delivery

• Range

• Indefinite

• One Day

Select all Delivery Frequency Options

• Every 2 Weeks

• Every Week

• Every 6 Weeks

• Every 4 Weeks

The hierarchy to follow the commitment Guidelines are: Commitment Guideline > Branch note > Lead Time

• True

• False

What needs to be included in your Account Notes? (Select all that apply)

• • LOC (Location Number)

• Summary of Actions Taken

• The Account Phone Number

• • POC (Point of Contact)