Front Office Quiz 1 MIdterm

Booking or reserving a bedroom (accommodation) by a guest, and involves a particular type of guestroom being reserved for a particular person/s, for a certain period of time.

It is an agreement which is entered into every time a reservations clerk offers a prospective guest a room and that guest accepts the room.

This assures that the hotel will hold a room for the guest until checkout time of the day following the guest’s scheduled arrival date. The guest, in turn, guarantees to pay for the room — even if it is not used – unless the reservation is cancelled according to the hotel’s cancellation procedures.

The guest sends full payment for the room in advance.

the guests sends a specified amount of money in advance(group booking/long-stay guests)

The hotel agrees to hold the room for the guest until the cancellation hour (usually 6:00 pm) on the day of arrival. If the guest does not arrive by this time, the hotel is free to sell the room to other guests.

Is the process performed by the reservation agent to collect information about the guest’s stay.

This charts indicates the actual number of rooms reserved for any future date to as far as one or more months or a year in advance.

Document which contains all the relevant information about the prospective guest and their accommodation request.

Shows number of rooms sold/ available