Hospitalidad
Authored by Kata Muñoz
Professional Development
10th Grade
Used 1+ times
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25 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
¿Cuáles son las formas de cumplir la promesa?
Hacerlo bien
Hacerlo con cariño
Hacerlo rápido
Hacerlo preciso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿En qué tipo de situaciones usamos el modelo EDRA?
Al recibir al cliente
Cuando hay un problema con el cliente
En la despedida
Durante la experiencia con el cliente
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Se entiende por foco en el cliente como la habilidad de entender lo que quiere comprar el cliente.
verdadero
falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La misión es brindar comida de calidad generando momentos deliciosos y accesibles para todos.
verdadero
falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Unos de los valores es operar con responsabilidad y ética.
verdadero
falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
En caso de tener un problema con el cliente nos disculpamos y satisfacemos de inmediato sus necesidades.
verdadero
falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La bienvenida a los clientes es de manera amable y simpática.
verdadero
falso
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