QTH U 6

Which of the following is synonymous with work specialization?

• division of labor

• job discrimination

• chain of command

• job preference

Power is a right that a manager has when he or she has a higher rank in an organization.

• True

• False

Grouping jobs on the basis of major product areas is termed customer departmentalization.

• True

• False

________ reflects the degree to which decision making is distributed through out the hierarchy rather than concentrated at the top.

• Centralization

• Span of Control

• Concentration

• Decentralization

________ is the power that arises when a person is close to another person who has great power and authority.

• Expert power

• Referent power

• Reward power

• Legitimate power

________ prevents a single employee from getting conflicting orders from two different superiors.

• Line authority

• Unity of command

• Staff authority

• Chain of command

Which statement accurately defines work specialization?

• It is the degree to which tasks are grouped together.

• Individual employees specialize in doing part of an activity rather than the entire activity.

• Jobs are ranked relative only to their worth or value to the businesses.

• Work specialization clarifies who reports to whom.

Organizational design requires a manager to ________.

• organize groups within an organization

• change the culture of an organization

• change or develop the structure of an organization

• change the logo of an organization

 ________ is the obligation or expectation to perform a duty.

• Responsibility

• Unity of command

• Chain of command

• Span of control

A traditional 'top down' organization is ________ organization.

• a largely centralized

• a largely decentralized

• an absolutely decentralized

• an absolutely centralized