Comm Quiz

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

The use of sounds and words to express yourself

• Non-Verbal Communication

• Customer Service

• Interpretive Dance

• Verbal Communication

Includes gestures, facial expressions, and body positions

• Feedback

• Verbal Communication

• Dance

• Non-Verbal Communication

Which of the following is NOT a component of verbal communication?

• Tone

• Body language

• Vocabulary

• Pitch

What does nonverbal communication include?

• Written texts

• Speeches

• Body language

• Emails

Active listening is characterized by which of the following actions?

• Interrupting the speaker to provide advice

• Nodding and providing verbal feedback like "uh-huh" and "I see"

• Planning what to say next while the other person is speaking

• Thinking about something else to avoid boredom

Which of the following is an example of verbal communication?

• A thumbs-up gesture

• A written report

• A spoken apology

• A facial expression

What is the primary function of nonverbal communication?

• To replace verbal communication

• To contradict verbal communication

• To complement or enhance verbal communication

• To confuse the receiver

Effective listening skills include which of the following?

• Judging the speaker's message before they have finished

• Giving feedback that is relevant and constructive

• Focusing on the speaker's appearance

• Thinking about your response while the other person is talking

The tone of voice in verbal communication can indicate all of the following EXCEPT:

• The speaker's mood

• The speaker's intention

• The factual content of the message

• The speaker's level of confidence