Computer

Part that contains and manages all the programs and applications that a computer or mobile device is able to run, which means managing the device's software and hardware functions. 

• Taskbar

• Operating System

• Wifi

• Start Menu

Which of the following best describes a global system of interconnected computers?

• Internet

• URL

• iOS

• Intranet

_________ is a URL typed out and usually sent to another person. When that person clicks on the typed-out URL – it will immediately open a browser window to that exact website's page

• Toolbar

• URL

• Favorites/Bookmark

• Hyperlink

When discussing a browser the abbreviation CCC stands for ___________?

• Clear Cache Cookies

• Clear Cash Coupons

• Clean Couch Cushions

• Computer Controls Course

Which of the following operating systems do we support? Please select all that apply.

• Mac OS

• Windows

• Ubuntu

• Chrome OS

True or False: If a browser's cookie settings are not properly set, a user could experience a sign in error?

• True

• False

True or False

IF A CUSTOMER IS TRYING TO USE A PEARSON PRODUCT WITH AN UNSUPPORTED COMBINATION OF BROWSER AND OPERATING SYSTEM, THEY WILL LIKELY NOT BE ABLE TO USE THE PRODUCT. 

• True

• False

TEMPORARY INFORMATION FROM WEBSITES STORED BY YOUR BROWSER THAT HELPS TO SPEED UP THE PROCESS OF RETRIEVING DATA. 

• Browser

• Cache

• Cookies

• OS

True or False

THE PEARSON SUPPORT SITE IS A SELF-HELP SITE THAT OUR CUSTOMERS CAN USE TO FIND RESOURCES THAT WILL HELP THEM TROUBLESHOOT COMMON ISSUES. IT IS ALSO WHERE THEY CAN GO TO CONTACT SUPPORT SHOULD THEY BE UNABLE TO SELF-HELP.

• True

• False

True or False

THE KNOWLEDGE BASE ON THE SUPPORT SITE ALLOWS USERS TO SEARCH FOR HELPFUL KNOWLEDGE ARTICLES USING KEYWORDS.  FOR EXAMPLE, IF A CUSTOMER WANTED TO KNOW IF THEIR BROWSER WAS COMPATIBLE WITH A PEARSON PRODUCT THEY COULD TYPE IN THE KEYWORD "BROWSER."

• True

• False