Skills Quiz

Do these items reference communication skills: Active listening, Clear and concise communication & Empathetic response?

• TRUE

• FALSE

Reorder the following Communication Skills:

• Empathetic response

• Listening attentively to understand a client’s emotions, needs, and preferences.

• Clear and concise communication

• Understanding and validating the emotions and experiences of others.

• Active listening

• Expressing ideas and information clearly and effectively.

Organize these options into the right categories:

Groups:

(a) Continuous Improvement

,

(b) Critical Thinking

• Reflection and learning

• Contextual Proactive problem-solving

• Root cause analysis

• Comparative analysis

• Feedback seeking

• Cross-functional collaboration

Label these Critical Thinking skills with the correct terms:

a

b

c

Cross-functional collaboration

Root cause analysis

Comparative analysis

Do these items reference Empathy and Emotional Intelligence: Reflection and learning, Feedback seeking & Proactive problem-solving?

• TRUE

• FALSE

Reorder the following Empathy and Emotional Intelligence skills:

• Contextual understanding

• Comprehending and sharing the emotions of others is crucial in creating trust and building a good rapport.

• Empathetic

• Adapting communication and assistance based on cultural differences, emotional cues, urgency, technical proficiency, previous interactions, and external factors and seeking clarification when necessary.

• Emotion recognition

• Attention to verbal cues can be aided by understanding and interpreting emotions.

Which Continuous Improvement skill does this definition refer to:
One’s willingness to reflect on past experiences and identify opportunities for growth and development is ​ (a)   .

• Feedback seeking
• Proactive problem-solving
• Reflection and learning

Which Continuous Improvement skill does this definition refer to:
Demonstrating a proactive approach to identifying and addressing potential issues to prevent future problems and optimize performance is ​ (a)   ,

• Proactive problem-solving
• Feedback seeking
• Reflection and learning

Which Continuous Improvement skill does this definition refer to:
Enhancing performance and service delivery by actively seeking and acting on feedback from clients and colleagues is ​ (a)   .

• Feedback seeking
• Reflection and learning
• Proactive problem-solving