Review

  It is a tool used mainly by business-to-business (B2B) companies to help organize and develop valuable communication/relationships with customers.

• Revenue

• Customer Portfolio

• Amplifying Commitment

• Porter's Value Chain

These are all the processes related to receiving, storing, and distributing inputs internally.

• Outbound Logistics

• Inbound Logistics

• Service

• Operations

It includes nationalities, religions, racial groups, etc.

• Culture

• Social Class

• Family

• Subculture

It is the most fundamental determinant of a person's wants and behaviors.

• Culture

• Subculture

• Social Class

• Family

It involves changes in an individuals behavior arising from experience.

• Perception

• Learning

• Motivation

• Beliefs and attitudes

This includes a company's support systems and the functions to maintain daily operations.

• Procurement

• Human Resource Management

• Technological development

• Infrastructure

This is how well a company recruits, hires, trains, motivates, rewards, and retain its workers.

• Procurement

• Human Resource Management

• Infrastructure

• Technological Development

What is the 2nd step in identifying and understand a company's value chain?

• Identify sub-activities for each primary activities

• Look for opportunities to increase value

• Identify links

• Identify sub-activities for each support activities

This workgroup contributes to building and managing software applications.

• Management

• Technical

• Sales and Marketing

• Financial

This workgroup can provide crucial analysis on the evaluation of operational and production costs and final estimated cost of the project.

• Management

• Technical

• Sales and Marketing

• Financial