Tier 2 Assessment

Can we block unavailability for specific employees?

• Yes, as long as it is requested by a System Administrator

• No, unavailability cannot be blocked for specific employees

How can you determine if the employee clocks in via Mobile app or Kiosk just by looking at the customer's account?

• Check the schedule and in which location the employee was assigned to

• Check the source of the clock-in data in the employee's Timesheet history

• Review the account's location settings and check which clock in method is turned on

• Ask the employee directly

Customer reached out as they are having issues on exporting through Xero. The hours are carried over when exporting, however, there is no cost/value being applied on the earning line item in Xero.

Facts:

1. 1. There are no errors when exporting.

2. 2. They are using the Deputy as their source of truth.

3. Your resolution: You have reassigned the employee's pay template.

4. Question: Will this solution fix the customer's issue?

• No because you also need to check Xero for duplicate pay items, even if inactive, to avoid issues. Change the name of duplicates with customer permission.

• Yes because you have tested this before and it worked

• No because you need to resync Xero with Deputy after reassigning the pay template

• Yes because you have changed the pay template

Customer is having issues amending the leave request of their employee. They mentioned that the employee submitted the leave request before changing to their new employment term. They can unapprove the leave request as it is future-dated, but they cannot approve it again due to the error 'Cannot find pay details'. Upon checking through the new employment term, the leave entitlement is not included on the list of Leave conditions assigned to it. Will adding the Leave entitlement on the latest employment term resolve the issue?

• Yes because you have updated the employment term

• No because the new employment term needs to be assigned to the employee

• Yes because it has been approved

• No because the old employment term is recognized by the leave request submitted before changing the term. To approve the leave, activate the old term or create a new request.

The customer reached out about their issue in approving timesheets. The employees already have assigned pay rates but only Time can be approved, the approve Pay button is grayed out. Which of the following is the correct order of steps that needs to be done

• • 1. Go to employment profile

  • 2. Add the main location/location on the timesheet affected again then save

  • 3. Remove the main location/location on the timesheet affected then save

  • 4. Reapprove timesheets

• • 1. Reapprove timesheets

  • 2. Go to employment profile

  • 3. Remove the main location/location on the timesheet affected then save

  • 4. Add the main location/location on the timesheet affected again then save

• • 1. Go to employment profile

  • 2. Remove the main location/location on the timesheet affected then save

  • 3. Add the main location/location on the timesheet affected again then save

  • 4. Reapprove timesheets

• • 1. Remove the main location/location on the timesheet affected then save

  • 2. Go to employment profile

  • 3. Add the main location/location on the timesheet affected again then save

  • 4. Reapprove timesheets

____________ And ____________ are tabs that can’t be accessed via the mobile browser.

• • - Reports

• • - Schedule & Timesheets

• • - People

• -Newsfeed

Answer explanation

-Reports tab is a nonexistent tab in a Mobile browser.

Schedule & Timesheets are existing tabs but are not accessible; a dialogue box will appear with this message:

“Please use a desktop or tablet web browser to access this feature”

What does a shift with dotted borders mean?

• Shift hasn't been published yet

• Shift has been moved from a different schedule

• Shift has been copied

• Shift has been created from a different location

Which of these statements are correct about archiving employees

• We can archive employees via the Mobile Browser

• We can archive employees that are not part of the business

• We can only archive employees using desktop

• We can not archive employees via the Mobile App. The option is not yet available. 

Is there a way we can determine who disabled the block time-off request on a specific shift?

• No, this option is not yet available in Deputy

• Yes, use this backend link /#report/logs, then filter it by Record Type = Event, this will show the event including who disabled block time-off

• Yes, use this backend link /exec/utility/logs, check for the shift date this will show the event including who disabled block time-off

• No, we need to escalate this to Tier 3

Tier 2 received a ticket with hundreds of modified export codes that must be uploaded for the customer to export timesheets to MYOB. The customer has three businesses and the same pay rates for all employees. How should the export codes be uploaded?

• • The exported CSV file is unique even if the customer is using the same pay rates across his business. Export the CSV file using /exec/administration/agreements/pay_rules for each business. 

• • The exported CSV file can be used for all three businesses since they are using the same pay rates. Proceed in uploading the file via backend using F12 to open the console and paste the needed codes.

• The pay title is unique for each business, after modifying the CSV file for upload, go to the customer’s business and select F12 to open the console and paste the needed codes. If the customer comes back and says that the export still failed, escalate to tier

• • The record ID is unique for each business, after modifying the CSV file, select F12 to open the console and paste the needed codes. If the customer comes back and says that the export still failed, escalate to tier 3.