
SID Unit 1 (Part II)
Authored by Celestina Wong
Education
12th Grade
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main component of service design that includes anyone who creates or uses the service?
Tools
Props
People
Processes
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which component of service design refers to the physical or digital artifacts needed to perform the service successfully?
People
Processes
Props
Tools
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of creating Personas in service design?
To visualize service blueprints
To map customer journeys
To design physical artifacts
To represent the different user types
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main focus of a customer journey map in service design?
Visualizing service blueprints
Understanding customer motivations
Improving employee workflows
Creating fictional characters
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which component of service design focuses on the surface-to-core of the business that makes up the backstage and behind the scenes of how you deliver and operate?
Customer Journey Map
Processes
Personas
Service Blueprint
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of service blueprinting in service design?
To create optimal experiences for customers
To visualize the end-to-end customer experience
To improve employee workflows
To understand customer motivations
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who are the fictional characters created based on research to represent different user types in service design?
Personas
Employees
Managers
Customers
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