
Total Quality Management Quiz
Authored by Christian Salem
Business
12th Grade
Used 2+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is credited with inventing the term Total Quality Management?
Joseph M. Juran
Armand V. Feigenbaum
Kaoru Ishikawa
Walter A. Shewhart
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most fundamental characteristic of TQM according to its proponents?
Total involvement of employees
Continual improvement
Customer focus
Process approach
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the key responsibility of top management in TQM?
Ignoring customer expectations
Promoting a culture of innovation
Avoiding competition
Maintaining the same level of quality
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What approach does TQM advocate for managing all interrelated processes?
Random approach
System approach
Individual approach
Chaotic approach
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of decisions does TQM require organizations to make based on data?
Emotion-based decisions
Impulse-based decisions
Fact-based decisions
Guess-based decisions
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which figure is NOT involved in the development of TQM?
Joseph M. Juran
Steve Jobs
Walter A. Shewhart
Kaoru Ishikawa
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does TQM see as the sole measure of quality and success?
Employee satisfaction
Profit margin
End customer
Market share
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