Total Quality Management Quiz

Who is credited with inventing the term Total Quality Management?

• Joseph M. Juran

• Armand V. Feigenbaum

• Kaoru Ishikawa

• Walter A. Shewhart

What is the most fundamental characteristic of TQM according to its proponents?

• Total involvement of employees

• Continual improvement

• Customer focus

• Process approach

What is the key responsibility of top management in TQM?

• Ignoring customer expectations

• Promoting a culture of innovation

• Avoiding competition

• Maintaining the same level of quality

What approach does TQM advocate for managing all interrelated processes?

• Random approach

• System approach

• Individual approach

• Chaotic approach

What type of decisions does TQM require organizations to make based on data?

• Emotion-based decisions

• Impulse-based decisions

• Fact-based decisions

• Guess-based decisions

Which figure is NOT involved in the development of TQM?

• Joseph M. Juran

• Steve Jobs

• Walter A. Shewhart

• Kaoru Ishikawa

What does TQM see as the sole measure of quality and success?

• Employee satisfaction

• Profit margin

• End customer

• Market share

What is the key attribute for achieving business objectives according to TQM?

• Lack of leadership

• Quality

• Innovation

• Customer complaints

What does TQM require organizations to collect in order to improve decision-making?

• Data

• Gossip

• Opinions

• Rumors

What relationship should organizations have with their suppliers according to TQM?

• Mutually beneficial relationship

• Ignored relationship

• Hostile relationship

• Competitive relationship