Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management

What does Quality Assurance focus on in the production process?

• Ignoring the raw materials

• Only checking the final product

• Checking quality at every stage

• Focusing solely on employee performance

What is a major advantage of Quality Assurance?

• Reduces wastage

• Decreases employee motivation

• Increases production time

• Increases raw material costs

What can Quality Assurance lead to in terms of business reputation?

• Decreased brand loyalty

• Inconsistent product quality

• A reputation for consistency

• Lower standards in quality

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

When products are checked at the end of the production process this is called

• Quality Assurance

• Quality Circles

• Quality Control

When products are checked throughout the production process this is called

• Quality Circles

• Quality Assurance

• Quality Control

Which two of the following are benefits of implementing a quality assurance system?

• Increase in re-working of faulty products

• Employee empowerment is reduced

• Costs are reduced as less wastage

• Employee motivation may be improved

• Less likely to gain a competitive advantage