Conflict, Negotiation, and Assertiveness Quiz

What is the definition of conflict?

• A state in a relationship when two or more people are attempting to have differing needs met in a way that creates discomfort and results in negative reactions or responses

• A state of agreement and harmony between individuals

• A situation where everyone agrees on the same outcome

• A state of confusion and misunderstanding

What are the stages of conflict?

• Discomfort, Trigger, General tension and misunderstanding, Crisis

• Agreement, Resolution, Harmony, Peace

• Denial, Acceptance, Resolution, Closure

• Introduction, Development, Conclusion, Reflection

What are the outcomes of conflict?

• Becomes aggressive with each other, Ignore the existence of conflict, Return to the position before the conflict occurred, Agree to resolve the present conflict and on methods to prevent and manage the same type of conflict in future

• Avoidance, Denial, Blame, Acceptance

• Acknowledging emotions, Identifying the problem, Planning, Communicating effectively

• Winning at all costs, Ignoring the problem, Giving up, Compromising

What are the steps for managing conflict?

• Acknowledge your emotions, Identify the problem, Plan, Communicate effectively

• Ignore the problem, React emotionally, Avoid communication, Escalate the conflict

• Listen passively, Disregard emotions, Avoid planning, Communicate ineffectively

• Avoid the conflict, Blame others, Deny the issue, Give up

What are the different types of conflict?

• Individual conflict, Team conflict, Organizational conflict, External conflict

• Aggressive conflict, Avoidant conflict, Compromising conflict, Assertive conflict

• Friendly conflict, Passive conflict, Harmonious conflict, Silent conflict

• Strategic conflict, Conflict in competition, Constructive and destructive conflict, Alleged or perceived conflict, Open or real conflict

What is negotiation?

• Avoiding any form of communication

• Ignoring the other party's needs and wants

• When two parties get to an agreement that will be to the maximum advantage of all concerned

• Forcing someone to agree to your terms

What are the characteristics of a successful negotiator?

• Dedicated to their jobs, Have a good understanding about people, Have a lot of patience, Flexible

• Aggressive, Dominating, Impatient, Rigid

• Passive, Indecisive, Unaware, Inflexible

• Avoidant, Uninterested, Impulsive, Confrontational

What is assertiveness?

• Avoiding any form of communication

• Being aggressive and dominating in communication

• Being passive and submissive in communication

• A way of communicating where individuals express their own thoughts, feelings, and needs honestly and directly with respect for others

What are the elements of assertiveness?

• Avoid conflict, Suppress feelings, Submit to others, Lack confidence

• Blame others, Avoid responsibility, Disregard feelings, Disrespect others

• Ignore others, Disregard opinions, Avoid decisions, Lack empathy

• Stand up for yourself, Act in your own best interest, Express feelings honestly and openly, Exercise your rights and the rights of others

What are the advantages of assertive behavior?

• People's feelings are hurt, People's self-esteem is lowered, People feel disrespected, Prevents respect

• People's feelings are not hurt, People's self-esteem and confidence are boosted, People feel respected and heard, Allow people to gain respect

• People's feelings are manipulated, People's self-esteem is controlled, People feel dominated, Prevents respect

• People's feelings are ignored, People's self-esteem is irrelevant, People feel unheard, Prevents respect