Workplace Readiness Skill 08 - Respect for Diversity

What is the definition of diversity in the workplace?

• Hiring people from the same background

• Including people of different ages, ethnicities, genders, and abilities

• Focusing only on professional skills

• Limiting team members to a specific geographic region

Tags

DOK Level 1: Recall

WRS-08

How can businesses benefit from respecting customer diversity?

• By alienating potential customers and limiting growth opportunities

• By fostering customer loyalty and attracting new demographics

• By enforcing strict policies that discourage diversity in customer interactions

• By prioritizing profit over customer satisfaction

Tags

WRS-08

What does being self-aware of one's own bias involve?

• Ignoring personal feelings and thoughts

• Recognizing and reflecting on one's own prejudices and assumptions

• Blaming others for misunderstandings

• Avoiding interactions with diverse groups

Tags

DOK Level 3: Strategic Thinking

WRS-08

A sales clerk at a bookstore, citing her religion, refuses to help a customer who asks for help ordering a book about Islam. What consequence is the sales clerk most likely to face?

• Assistance from other coworkers when handling similar requests

• An award or promotion for standing by her religious principles

• No consequence - the customer will simply ask someone else

• A write-up, demotion, or loss of her job.

Tags

WRS-08

What is an effective way to address unconscious bias in the workplace?

• Ignore it as it does not influence decision-making

• Encourage employees to participate in bias awareness trainings

• Limit discussions about bias to avoid discomfort

• Only address bias when a conflict arises

Tags

WRS-08

Which of the following promotes respect for diversity?

• acceptance

• fear

• bias

• discrimination

Tags

WRS-08

A new employee joins your team, and English is not their first language. How can you best support their integration into the team?

• Avoiding interactions to prevent potential language barriers

• Providing resources to improve their English proficiency

• Excluding them from team activities until they become fluent in English

• Being patient and offering assistance with language barriers when needed

Tags

WRS-08

You are team leader for a work project. One of the individuals on your team expresses discomfort with working with another team member with a disability. How should you handle this situation?

• Accommodate the individual's request and remove the team member from the project

• Inform the individual about the benefits of diversity and inclusion

• Ignore the individual's concerns and continue with the current team composition

• Separate the individual and the team member with the disability to avoid conflicts

Tags

WRS-08

What can individuals do to combat stereotypes and biases in the workplace?

• Encourage open dialogue and understanding

• Perpetuate stereotypes through humor and jokes

• Avoid interacting with coworkers from different backgrounds

• Exaggerate cultural differences to create divisions

Tags

WRS-08

Which of the following behaviors demonstrates respect for diversity in the workplace?

• Engaging in gossip about coworkers' cultural practices

• Listening to and valuing different perspectives

• Avoiding communication with coworkers from different backgrounds

• Making assumptions about coworkers based on stereotypes

Tags

WRS-08