Leading II

When the accounting manager communicates to the purchasing manager the dollars available for purchases in the current month, this is an example of:

• Upward communication

• The grapevine

• Horizontal communication

• Downward communication

Downward communication is used for all of the following except:

• Progress reports

• Job rationales

• Policy statements

• Job instructions

Which of the following is not a form of non-verbal communication?

• Object language

• Gestures

• Posters

• Body language

To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called:

• encoding

• media richness

• noise

• feedback

The communication process involves all of the following except:

• decoding

• receiver

• noise

• performing

Suggestions for improvements from an employee in the accounting department is an example of:

• The grapevine

• Upward communication

• Downward communication

• Horizontal communication

Manuals and policy statements are referred to as:

• The grapevine

• Upward communication

• Downward communication

• Horizontal communication

It is the transfer of information from a sender to a receiver, with the information being understood by receiver.

• Communication

• Leading

• Coordination

• Connection

______ is the process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas.

• Encoding

• Listing

• Decoding

• Writing

The _____ is the individual or group that develops the message to be communicated to internal and external parties.

• source

• decoder

• critique

• jargon