Multicultural Diversity

It is about the company’s permanent will to continue the relationship with another, without measuring efforts to maintain it.

• Commitment  

• Cooperation

• Shared symbols

• Trust

This culture anticipates guests’ needs and renders services accordingly before they ask for it.

• Dominant culture

• Hospitality culture      

• Service Culture

• Strong culture

This refers to the shared perceptions that organizational members have about their organization and work environment.

• Organizational climate

• Service culture           

• Dominant culture

• Strong culture

This dimension indicates the degree to which a culture programs its members to feel comfortable or not in situations that are not highly structured.

• Individualism

• Short-term orientation

• Power distance

• Uncertainty avoidance

For people with this dimension of culture, time is something that is almost tangible.

• Activist

• Monochronic

• Polychronic

• Universalist

It is shared combination of an individual’s traits, skills, and personality formed within the context of his or her ethnic, racial, familial, and educational environments.

• National culture

• Personal culture

• Organizational culture

• Inter-organizational culture

Which cultural perspective aims to guide people, taking into consideration the way relationships are supposed to perform in the organization?

• Fragmentation

• Integration      

• Differentiation

• Similarities

This works as a spontaneous, interactive joint learning process, but is limited by a serious intention to achieve mutual understanding.

• Dialogues

• Mentoring       

• Inter-organizational learning

• Skill

It is a dynamic process that occurs in cooperative inter-organizational relationships, in different structured and non-structured social spaces as learning episodes.

• Skills

• Mentoring       

• Inter-organizational learning

• Dialogues

With this competency, trained people can assess the needs of other cultures, work with interpreters and cultural informants, observe and understand behaviors of culturally different people.

• Awareness

• Knowledge

• Skills

• Mentoring