01- CRE Training Program

ESMS ID/EMPLOYEE ID

EMPLOYEE NAME

DEALER CODE/DEALER NAME

REGION

Why CRE plays an important role for the organization?

• Serves as Ist point of contact for customer

• Contribute to Business Growth

• Enhance Customer Experience

• All of the above

For Field Installation How many days before CRE has to take appointment 

• 7 days

• 5 days

• 2 days

• Next Day

Service Reminder call has to be made how many days before service

• 15 days

• 30 days

• 3 days

• 7 days

CRE should call to customer to inform about upcoming Service camp

• True

• False

How do you capture service reminder calling status?

• ESMS

• Seva Chakra App

• Ms- excel /  Google Sheet

Instant feedback after service/ repair is important

• to guage service quality

• for Customer Delight

• for Improved PSF 

• All of the above