Professional Communications Quiz

What does the term "Active listening" refer to?

• Fully participating as a person processes what other people say

• Ignoring parts of a conversation

What is "Advertisement" defined as?

• An unpaid endorsement by a celebrity

• A sales message that is paid for by a sponsor

Which term describes a characteristic that an individual has developed naturally?

• Skill

• Aptitude

What is meant by "Barrier" in communication?

• A type of nonverbal communication

• Anything that prevents clear, effective communication

What is the purpose of "Bias-free words" in professional communications?

• To use neutral words imparting neither a positive nor negative message

• To impart a negative or positive message

What does the term "Certification" refer to in a professional setting?

• C) A set of skills required for effective teamwork.

• B) A professional status earned by passing an exam focused on a specific body of knowledge.

What is meant by "Code of conduct" in a workplace?

• A) Guidelines for managing conflicts within a team.

• C) The manner in which employees should behave at work or when representing the company.

Which definition best describes "Collaboration skills"?

• C) The fear of speaking in public.

• B) Skills that enable an individual to work with others to achieve a common goal.

What is the primary focus of "Conflict management"?

• B) Recognizing and resolving team disputes in a balanced and effective way.

• A) Giving feedback about someone's work.

What term describes the shared beliefs and social behavior of a group or nation?

• Culture

• Contrast