Omotenashi Session

The word omotenashi comes from the root word Omote-ura-nashi which means?

• preference of each guest

• there is no front or back

• Japanese tea ceremony

• customer service

The bicycle mode is a balance between... (Choose 2 answers below).

• product knowledge

• social media guidelines

• people/selling skills

• communication skills

What is the practice of investigating and satisfying customer needs?

• omotenashi

• salesmanship

• customer-centric mindset

• hospitality

Customer satisfaction is equals to... (Choose 2 answers below).

• value beyond expectation

• heart touching moments

• lifetime service

• wholehearted hospitality

First impression is formed between how many seconds?

• 5-15 seconds

• 7-30 seconds

• 10-20 seconds

• 30-60 seconds

Among the 3 elements of communication: visual, vocal, and verbal, which one weighs the most?

• visual

• vocal

• verbal

Not assuming that the customer understands you is a basic manner.

• TRUE

• FALSE

What do we use when we pinpoint a tiny thing?

• open palm

• ballpen

• pointer

• index finger

When we hand over documents and even business cards, we use...

• the right hand

• the left hand

• both hands

• our fingers

What do you need to boost in order to do Omotenashi easier?

• smile

• courage

• confidence

• motivation