Ch. 15 Special Incidents Unit Quiz Part 1

What is the primary role of Public Safety Answering Points (PSAPs) in relation to NORAD as mentioned in the document?

• To provide weather updates to NORAD

• To notify NORAD of certain air events that may require their response

• To coordinate military actions with NORAD

• To manage all emergency calls related to air traffic

What is the purpose of reducing the time between the onset of an event and notification to NORAD?

• To increase training time for PSAP operators

• To delay the response to non-critical events

• To reduce the effectiveness of NORAD's response

• To enhance the timeliness and effectiveness of NORAD's response to incidents

What guidance is provided to 9-1-1 call takers by NORAD?

• Guidance on handling calls involving reports of airborne events

• Guidance on redirecting calls to local police departments

• Guidance on emergency medical procedures

• Guidance on fire safety and prevention

What is the first action to take when the PSAP receives a call reporting an airborne hijacking of a non-terrorist event?

• Contact the nearest police station

• Notify the Federal Aviation Administration (FAA)

• Determine the need for a conference call

• Ask for additional staff

After notifying the FAA, what should the additional staff member at the PSAP do?

• Contact the nearest FAA Air Traffic Service Area

• Obtain information from the caller

• Determine the nearest agency

• Prepare for a conference call

Which agency should be determined and contacted after the FAA has been notified of an airborne hijacking?

• Local law enforcement

• Nearest FAA Air Traffic Service Area

• National Security Agency

• Federal Bureau of Investigation

What should be done if the sector staff expresses a desire to be conferenced on the call?

• Ignore the request and proceed as usual

• Follow the predetermined steps for conferencing

• Notify another agency

• Disconnect the call

What should you do if you decide to proceed with a "YES" response during a special incidents conference call?

• Ask the caller for further details of the incident.

• Tell the caller that you are going to conference them in with the military and call them back if disconnected.

• Obtain the caller's telephone number and name.

• Notify the appropriate authorities immediately.

What is the first step when handling a "NO" response in a special incidents conference call?

• Conference in the military.

• Ask the caller for further details of the incident.

• Obtain the caller's flight information.

• Tell the caller to stay calm and stay on the line.

If a caller's response leads to a "NO" decision, what information should be collected?

• Details of the incident and caller's calmness.

• Caller's personal feelings about the incident.

• Caller's telephone number, name, and if available, flight details such as airline name, flight number, departure, and destination airports.

• Only the caller's name and telephone number.