BM1 - Final Exam Review Part 2

Goals established by a company should be:

• Linked to punishments

• Specific and measurable

• Difficult and generally unattainable

• Set for every single aspect of the business

Amy and Tom work in a busy purchasing department. Amy relies on Tom to provide her with important information every day to do her job. Because the business’s ability to achieve its goals relies on Amy and Tom’s collaborative efforts, these two employees’ jobs are:

• flexible

• incongruent

• interdependent

• symmetrical

Which are company resources that employees often analyze to ascertain policies and procedures?

• sales reports

• training materials

• research documents

• promotional brochures

An important reason for having business policies is that they:

The purpose of an organizational design for a business is to:

• create clear lines of authority

• design the interior offices for all employees

• make sure employees report to work on time

• reduce the number of rules and regulations for each department

The number of employees that a manager can effectively supervise is their:

• delegation

• line authority

• accountability

• span of control

Three factors that affect the organizational structure of a business include interpersonal relationships, tasks, and:

• attrition

• authority

• initiative

• injunction

Which is an advantage of a wide span of control?

• provide customers with satisfaction

• equalize the workload for employees

• give management all of the tasks and responsibility

• guide employees' actions and protect their decisions

Businesspeople from one country need to be aware of the cultural differences of businesspeople from other parts of the world to avoid:

• meeting face-to-face

• being insulting or rude

• asking important questions

• discussing personal finances

By accurately explaining the company’s policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company’s:

• goals

• image

• routine

• rules