Etiquette Express Game

What is the role of internal communication in the context of Business Etiquette & Communication?

• A method for organizing social events and activities for employees.

• A tool for resolving conflicts and managing employee grievances.

• A means of reiterating the big-picture goals, mission, vision, and values of a business.

• A system for monitoring and evaluating employee performance.

What is the role of external communication in the context of Business Etiquette & Communication?

• Sharing internal policies and procedures with employees.

• Crafting messages towards a specific audience with the goal of earning new customers and increasing revenue.

• Providing feedback and performance reviews to employees.

• Organizing team-building activities and social events for staff.

In the context of Business Etiquette & Communication, what term best describes the importance of maintaining the integrity of information?

• Informal Communication

• Internal Communication

• External Communication

• Official Communication

In the context of Business Etiquette & Communication, how is confidentiality regarded?

• Optional

• Encouraged

• Suggested

• Required

What best describes oral communication in the context of Business Etiquette & Communication?

• The use of written words for formal documentation and record-keeping.

• Any type of interaction that makes use of spoken words, and it is a vital, integral part of the business world, especially in an era dubbed the information age.

• The use of non-verbal signals and body language to convey messages.

• The use of digital platforms for instant messaging and email communication.

What best describes written communication in the context of Business Etiquette & Communication?

• The use of spoken words in meetings and presentations.

• The use of non-verbal cues such as facial expressions and gestures.

• Any type of interaction that makes use of written words, essential for formal documentation and effective business correspondence.

• The use of digital platforms for video conferencing and virtual meetings.

What are the key components of effective weekly alignment meetings in the context of Business Etiquette & Communication?

• Encourage casual conversation and social interactions.

• Deliver your message clearly, use an appropriate tone of voice, avoid talking too fast, and avoid talking over one another.

• Focus primarily on written reports and emails.

• Allow unrestricted brainstorming without any structure.

What are the appropriate forms of communication when meeting with a superior in the context of Business Etiquette & Communication?

• When oral, casual conversation; when written, personal notes.

• When oral, brainstorming session; when written, emails.

• When oral, planning, coaching, reports/forms, presentation; when written, minutes of the meeting.

• When oral, small talk; when written, text messages.

What best describes formal communication in the context of Business Etiquette & Communication?

• Informal conversations between colleagues during breaks.

• Digital exchanges through social media platforms.

• Any interaction characterized by a professional tone and adherence to established protocols, commonly used for official documentation and corporate announcements.

• Verbal discussions without any structure or agenda.

What best describes informal communication in the context of Business Etiquette & Communication?

• Official memos and corporate announcements.

• Verbal exchanges during formal meetings.

• Casual conversations between colleagues, often used to build rapport and exchange non-work-related information.

• Written reports and presentations.