What do you know about the Hospitality industry?

Hospitality means...

• feeling comfortable in a hospital

• providing friendly and good service to visitors

• being admitted into a healthcare facility

• receiving full health insurance coverage

Which of these is NOT part of the Hospitality industry?

• taylor swift's eras tour

• restaurants

• hospitals

• universal studios

Someone here DOES NOT belong in the Hospitality industry. Who?

• gordon ramsay

• mcdonald's staff

• spa manager

• bruno mars

Why is Customer Service important in the Hospitality industry?

• customer service directly affects the country's economy

• customer service impacts customer satisfaction, loyalty, and repeat business

• good customer service generates views on the business' tiktok

• good customer service helps businesses remain instagram worthy

What's the MOST common type of accommodation in the Hospitality industry?

• cottages

• concert halls

• hostels

• hotels

In the hospitality industry, you MUST...

• like working alone

• learn to be a multi-tasker and be flexible

• be fluent in at least 2 languages

• ignore tiny details and only see the big picture

How can excellent customer service help a hospitality business?

• it can help the business increase earnings

• it can help the business increase the number of google reviews

• it can help the business create trends

• it can help the business bring in celebrities