Employee Training and Development Quiz

What is the definition of training in the hospitality industry?

• B. A systematic process of gaining knowledge and developing skills through instruction and practical activities

• A. A process of hiring new employees

• C. A method of disciplining employees

• D. A process of promoting employees

Which of the following is an example of mandatory training program?

• A. Computer Training

• D. Leadership Training

• B. Change-Management Training

• C. Orientation

What is the training method where trainees learn by doing the job directly at the work station?

• D. Coaching

• B. Classroom Training

• A. Simulation

• C. On-the-Job Training

Which training method involves a formal relationship between junior and senior colleagues?

• B. Mentoring

• A. Apprenticeship

• D. Training at Home

• C. Audiovisual Training

What type of training is self-paced and self-directed learning away from the job site?

• A. Classroom Training

• D. Coaching

• B. Computer-Assisted Instruction

• C. Training at Home

Which of the following is an example of competency-oriented training?

• C. Customer Service Training

• B. Crisis Training

• D. Performance Feedback

• A. Basic Skills Training

What is the source of training programs that involves training consultants or independent training organizations?

• C. External Training

• A. Internal Training

• B. In-house training departments

• D. Individual managers