Ch 11

Jim serves as a brand ambassador for the company he works for. He informs audiences about the value and quality of the products sold by his company, and his employers appreciate the work he does. This best illustrates which of the following facts about communication skills and career success?

• Good communicators work well in teams.

• Good communicators enhance client satisfaction.

• Good communicators build public awareness.

• Good communicators inspire others.

Gavin likes to talk to his coworkers about his political views. Many coworkers are troubled by his talk. What advice should be given to Gavin?

• Be sure to invite others to join in

• Avoid oversharing at work

• Be aware of cultural differences

• Avoid gossip at work

Good communicators can flourish in the workplace. Social scientists have labeled this skill __________, the capacity to effectively negotiate complex social relationships and environments.

• management

• effective leadership

• upward communication

• social intelligence

The principle of __________ holds that a leader’s style should change with the circumstances.

• trait theories of leadership

• situational leadership

• empowerment

• authority-obedience

This type of power comes from what team members know or can do.

• Expert power

• Connection power

• Reward power

• Coercive power

Eduardo is great at developing relationships with new people. This comes in handy at his job because clients often take his suggestions, and this brings more business to his company. This is an example of ____________.

• expert power

• connection power

• reward power

• coercive power

A limited number of people whose members interact with one another over time in order to reach goals is called a ____________.

• forum

• network

• team

• small group

The degree to which members feel connected with and committed to their group is called ____________.

• identity

• enthusiasm

• balance

• cohesiveness

The personal motives of each member are called ____________.

• individual goals

• achievements

• group goals

• member goals

Mary Anne is in DiAndre’s group for their class project. She feels like she has very capable group members that will pull through for the group. With that in mind, she contributes very little to the group herself. What best describes Mary Anne?

• She’s only concerned about group goals.

• She’s a dysfunctional team member.

• She’s a social loafer.

• She’s a non-participant.